In this recent post, I delineated all the information to include when you make a Chester County wedding photography inquiry. I’ve also discussed the interview process, including a list of good questions for you to ask me. But what about the time in between?
If you’re in the process of hiring a wedding photographer, you’ve probably made a few inquiries. A lot of the time it can seem like you’re sending them off into the blue. For that reason, I’d like to take the time to explain what happens on my end when I receive an inquiry, and when you can expect a reply.
I try to respond to my inquiries within 24 hours. However, I am a wedding photographer, which means I spend my weekends on the job. During the busier parts of wedding season, it’s not uncommon for me to take 48 hours to respond to an inquiry if it’s sent on a Friday, Saturday, or Sunday.
Those are the most common wedding days, and while I do receive e-mails 24-7, I prefer to take the time to sit down and thoughtfully respond to all of my inquiries. It goes without saying that I don’t respond to e-mails on wedding days—you wouldn’t want me to be e-mailing potential clients at your wedding, right?
As a result, I don’t always get to respond immediately to all of my inquiries. But rest assured, I’ve usually read your e-mail the instant it arrives in my inbox, and I haven’t forgotten about you!
My decision process for how I respond to an inquiry depends on the date and location of the wedding, and whether or not I fit within the inquirer’s price range. That’s why it’s important for you to include as much information as you can in your inquiry—I don’t want to waste your time! If it turns out that I’m booked on your date, or we’re not a good fit, I have plenty of other talented Chester County wedding photography professionals to refer to you.
I’ll never just not respond to an e-mail from a potential client, whether I think we’ll be a good fit or not. Mistakes happen, and spam filters sometimes catch things they’re not meant to, so if I don’t respond, it’s more than likely that something’s gone wrong.
